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mrs
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C O N T E N T S
Contents 2 The Business Environment 3-6 Workplace Organisation 7-21 Human Resources 22-30 Communication 31-34 ICT in the Business Environment 35-37 Databases 38-47 BaCS Glossary 48-56 Bacs Exam Tips 57-58 Composing Letters 59 Letter Layout Sample 60 The Business Environment A business is any organisation that produces or supplies goods or services. Businesses have many different aims and objectives. An aim is a long term goal of the business, and one measure of the success of a business is if it achieves its aims. Here are the main examples of business aims: Provide charitable/voluntary Make a profit Be highly competitive Maximise sales Services Environmentally friendly Growth/expansion/ Increase market sales Survival (continue to trade) Improve product quality Provide goods/services An objective is a target pursued by the organisation to help it achieve its aims. They are goals that the business has set itself over the next three to five years. Objectives should also have a timescale over which they should be achieved. Here are some examples of business objectives: Improving a product or service Selling more than a competitor Producing new goods or Selling more products than in a providing new services previous year The way in which businesses are organised An organisational chart is a plan sh...
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